Storage Hanworth Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Hanworth provides removal, transport, loading, unloading and storage services. By placing a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting or receiving services from Storage Hanworth.

We, Us, Our means Storage Hanworth and any authorised employees, agents or contractors acting on our behalf.

Services means any removal, packing, handling, loading, unloading, transport, storage or associated services supplied by us.

Goods means the items that you ask us to move, handle or store.

Agreement means the contract formed between you and us, incorporating these Terms and Conditions and any written quote or booking confirmation we issue.

Scope of Services

We provide local and regional removal and storage services, including domestic and commercial moves, short term and long term storage, and related handling and packing. The exact scope of work will be set out in the quote or booking confirmation issued to you. Any services not specifically included in the quote will only be provided at our discretion and may incur additional charges.

Booking Process

All bookings are subject to availability and are only confirmed once we have issued a written booking confirmation. Any estimate or quotation provided before this point is an invitation to treat and not a binding offer.

You may request a quote by providing full and accurate details of the property, access conditions, number and type of items, special handling requirements, storage needs and proposed dates. Quotations are based on the information you supply. If that information is incomplete or inaccurate, or if the situation on the day differs materially from what was described, we reserve the right to amend the price or, where necessary, to decline or halt the service.

Your booking is confirmed when you accept our quotation and, where required, pay a deposit or initial payment as specified in the quotation or booking confirmation. By confirming the booking, you warrant that you have authority to enter into the Agreement on behalf of all persons who have an interest in the Goods.

We may require proof of identity and address before confirming or commencing services. We reserve the right to refuse or cancel bookings where we reasonably believe there is a risk of illegal activity, unsafe working conditions, or a breach of these Terms and Conditions.

Access, Parking and Client Responsibilities

You are responsible for providing safe and suitable access to the premises at both collection and delivery locations, including any storage facility where applicable. This includes ensuring that driveways, roads, lifts, staircases, corridors and doorways are reasonably clear and suitable for the size and weight of the vehicles and Goods involved.

You must arrange and, where applicable, pay for all necessary parking permissions, permits or dispensations. We are not liable for delays or additional charges arising from a lack of suitable parking or access. Any parking fines or penalties incurred as a direct result of your failure to arrange appropriate permissions may be charged to you.

You are responsible for supervising the loading and unloading, and for checking that nothing is removed or left behind in error. It is your responsibility to ensure that Goods are ready for removal as agreed, including adequate packing where this is not part of the services ordered.

Packing and Preparation of Goods

Unless otherwise agreed in writing, you are responsible for packing and protecting the Goods prior to collection. This includes emptying and defrosting fridges and freezers, disconnecting appliances, and securing any loose fittings. We are not liable for damage arising from inadequate or defective packing provided by you or a third party.

If we have agreed to provide a packing service, we will use materials and methods that are appropriate for normal household or office items. Certain items, such as fragile goods, antiques, artwork, musical instruments, or high value items may require specialist packing or crating, which must be agreed and quoted for separately.

Excluded and Prohibited Items

You must not present for removal or storage any items that are dangerous, illegal, explosive, corrosive, flammable, perishable or otherwise unsuitable for carriage or storage, including but not limited to: gas bottles, fuel, chemicals, firearms, ammunition, fireworks, toxic waste, or items that may attract vermin or pests.

We also do not accept responsibility for the removal or storage of precious metals, cash, bonds, securities, jewellery, watches, collections, important documents or items of exceptional value unless we have explicitly agreed to this in writing and you have provided an accurate written valuation.

If prohibited items are discovered, we may refuse to move or store them, or may arrange for their removal, disposal or return at your expense. You will be liable for any loss, damage or cost arising from your failure to comply with this clause.

Waste Regulations and Disposal

We operate in accordance with applicable waste and environmental regulations. We are not a general waste carrier and will not remove household or commercial waste except as explicitly agreed in advance. Items classified as waste, including unwanted furniture or appliances, may require separate arrangements and pricing.

Hazardous or regulated waste, such as paints, solvents, oils, batteries, electrical items requiring special disposal, and any material subject to specific environmental rules, will not be collected or disposed of unless we have agreed in writing and appropriate arrangements are in place. You remain responsible for complying with your legal obligations relating to waste and recycling.

Where we do agree to remove items for disposal, you confirm that you are the legal owner or have authority to dispose of those items and that their disposal will not breach any law or the rights of any third party. We may use licensed third party waste carriers or disposal facilities to fulfil this service.

Payments and Charges

All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any applicable taxes or charges imposed by law. Our quotation will specify whether a deposit or prepayment is required. If a deposit is required, your booking is not confirmed until the deposit has been received and cleared.

Unless agreed otherwise, the balance of any charges is payable on or before the day of the service, and in any event before unloading at the destination or storage facility. For ongoing storage, charges are typically payable monthly in advance. We reserve the right to suspend access to stored Goods or to withhold delivery where payments are overdue.

If you fail to pay any amount due under the Agreement, we may charge interest on the overdue amount at the statutory rate permissible under UK law, accruing on a daily basis until payment is made in full. You will also be responsible for any reasonable costs we incur in recovering outstanding amounts, including legal and collection costs.

All payments must be made using a method we accept at the time of payment. You are responsible for ensuring that any card or account used for payment is valid and authorised. We reserve the right to request additional identification or security checks for fraud prevention.

Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as early as possible. Cancellation charges may apply, depending on the notice you provide before the scheduled service date.

Where written notice of cancellation is received more than seven days before the service date, we will normally refund any deposit less any reasonable administrative costs. If cancellation is received within seven days but more than 48 hours before the service date, we may retain part or all of the deposit to cover lost time and booking opportunities. If cancellation is received less than 48 hours before the service or on the day of the service, we reserve the right to charge up to 100 percent of the quoted price.

If you request changes to the service date, time, locations or scope of work, we will use reasonable efforts to accommodate your request, but we cannot guarantee availability. Additional charges may apply if the changes increase the time, distance, labour or resources required.

We may cancel or postpone the service due to events beyond our reasonable control, including severe weather, accidents, traffic restrictions, strikes, equipment failure, safety concerns or compliance with law. In such cases, our liability will be limited to rescheduling the service within a reasonable time or refunding any payments for the affected service that have not yet been performed.

Storage Terms

For storage services, your Goods will be stored in a facility and in a manner that we consider suitable, taking into account the nature of the Goods and our operational requirements. We may move your Goods within the facility at our discretion, provided this does not materially affect their condition.

You are responsible for ensuring that all Goods are clearly identified and that any inventory list we provide or that you supply is accurate. Our storage charges are based on the volume or space allocated and the agreed duration. If you wish to retrieve or add items, you may need to provide reasonable notice and may incur handling charges.

If storage charges remain unpaid for a period set out in our payment reminders, we may exercise a lien over the Goods, meaning we may retain them until all outstanding sums are settled. If, after reasonable notice, the charges remain unpaid, we may dispose of or sell some or all of the Goods to recover the outstanding amounts, subject to our legal obligations to you.

Our Liability

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to Goods arising from our negligence or breach of contract is subject to the limits set out in this section.

We are not liable for any loss or damage that is not reasonably foreseeable, or that arises from your failure to comply with these Terms and Conditions, including inadequate packing, declaring prohibited items, or failing to provide accurate information. We are not liable for normal wear and tear, minor scratches, or damage to items that are inherently weak, defective, poorly constructed, or not suitable for transport.

Unless a higher value has been agreed in writing and an additional charge has been paid, our total liability for loss of or damage to Goods shall not exceed a reasonable estimate based on their current market value, subject to any specific limits stated in your quotation or booking confirmation. We do not provide full replacement value cover as standard.

We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress, even if we have been advised of the possibility of such losses.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Client Indemnity

You agree to indemnify and hold us harmless from and against any claims, demands, losses, damages, fines, penalties or expenses arising from your breach of these Terms and Conditions, including presenting prohibited or illegal items, failing to obtain necessary permissions, or providing false or misleading information.

Time Limits for Claims

You must notify us in writing of any visible loss or damage to Goods or property as soon as reasonably practicable and, in any event, within seven days of delivery or retrieval from storage. For non-visible loss or damage, you must notify us in writing within a reasonable time after you become aware of the issue and in any event within 30 days of delivery or retrieval.

We may request evidence, including photographs, receipts or reports, to assess any claim. Failure to notify us within the specified periods may affect our ability to investigate and may limit or extinguish any liability we might otherwise have.

Data Protection and Privacy

We collect and process personal information necessary to provide our services, manage bookings, process payments and comply with legal obligations. We take reasonable steps to keep your information secure and to use it only for legitimate business purposes. By using our services, you consent to our use of your personal information in accordance with applicable data protection laws.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non contractual disputes or claims, are governed by and construed in accordance with the laws of England and Wales.

Both parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy, nor will any single or partial exercise preclude any further exercise of that or any other right or remedy.

This Agreement constitutes the entire agreement between you and us relating to the provision of services and supersedes any prior discussions, correspondence, or understandings. Any variation to these Terms and Conditions must be agreed in writing.

By placing a booking, paying a deposit, or permitting our team to begin work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.