Hanworth Storage Terms and Conditions

These Terms and Conditions set out the basis on which Hanworth Storage provides storage services to customers in the UK. By making a booking, you agree to comply with these terms, together with any site rules, notices, or instructions issued by the provider from time to time. These terms are intended to create a clear, fair, and workable agreement for the use of storage space, the handling of goods, and the responsibilities of both parties. For the avoidance of doubt, references to “we”, “us”, or “our” mean Hanworth Storage, and references to “you” or “your” mean the customer, account holder, or any authorised person acting on the customer’s behalf.

1. Booking process To reserve a unit or storage service, you must provide accurate and complete information, including your name, address, contact details, and any other details reasonably requested for account setup and security checks. A booking is only confirmed once we have accepted it and any required deposit or advance payment has been received. We may decline or cancel a booking if we cannot verify identity, if the requested space is unavailable, or if we reasonably believe the use of the service may breach these terms. The storage agreement may be formed online, by telephone, or in person, depending on the service offered at the time of booking.

You are responsible for checking the details of your reservation, including the size, type, and intended use of the storage unit. If you book a storage space that is not suitable for your goods, we will not be responsible for any loss arising from that mistake unless the issue was caused by our clear error. Access arrangements, opening hours, and any restrictions on entry may vary according to the service selected. Any special requests must be agreed in writing and are only binding if confirmed by us. We may also require proof of identity, proof of address, or evidence of authority where the storage is arranged by a business or another person acting for you.

2. Payments, charges, and account obligations All fees must be paid in advance unless we have agreed alternative terms in writing. Charges may include storage rent, administration fees, late payment fees, lock replacement fees, cleaning costs, disposal charges, or other reasonable sums incurred because of your actions or omissions. Prices may change from time to time, but any increase will be notified in advance where required by law or by the terms of the booking. You must ensure that all payment methods remain valid and that funds are available when due. Failure to pay on time may result in restricted access, interest or late charges where permitted, and ultimately termination of the agreement.

Unless stated otherwise, payments are non-refundable after the storage period has started, except where a refund is required by law or expressly provided for in these terms. If you pay by recurring card payment, direct debit, or similar method, you authorise us to collect all sums due under the agreement until it is properly ended. Any invoice dispute must be raised promptly and in good faith, and you must still pay all undisputed amounts by the due date. We reserve the right to apply payments to the oldest outstanding balance first, unless the law requires a different approach.

Failure to maintain a current payment method, failure to pay outstanding balances, or provision of false billing details may be treated as a breach of contract. In the event of non-payment, we may suspend access, retain any goods lawfully held under a lien or similar right, and take further steps permitted by law to recover amounts due. This may include the sale or disposal of goods after the correct notices and time periods have been given, where such action is lawful and necessary. Any shortfall after sale may remain payable by you.

3. Cancellations, early termination, and refunds If you wish to cancel before the storage start date, you must give notice in accordance with the booking terms provided at the time of reservation. Unless a different cancellation policy applies, any deposit may be retained to cover administration, preparation, and lost booking opportunities. If you cancel after the service has started, you may remain liable for storage charges up to the end of the agreed notice period or minimum term. Any unused portion of a paid period is not automatically refundable unless we state otherwise in writing or the law requires a refund.

We may cancel or terminate the agreement immediately if you breach these terms, fail to pay charges, use the storage unit for prohibited items, provide false information, or behave in a way that creates a safety, legal, or operational risk. Where we terminate for breach, you must remove all goods without delay and settle all outstanding sums. If you do not remove your items by the required date, we may follow the legal process for handling abandoned or defaulting goods. Termination of the agreement does not affect any rights or liabilities that arose before termination.

If we are unable to provide the booked storage space due to circumstances beyond our reasonable control, including fire, flood, power failure, damage, regulatory action, or other operational disruption, we may offer an alternative unit or refund any prepaid amount for the unexpired period, subject to applicable law. We will not be responsible for indirect losses arising from cancellation where the cause is outside our reasonable control and where the law allows us to exclude such liability. Your statutory rights as a consumer, where applicable, are not affected by these terms.

4. Use of storage space and customer responsibilities You must use the storage facility only for lawful purposes and only for the goods disclosed in your booking or reasonably associated with normal domestic or business storage. You must keep the unit locked where required and must not share access codes, keys, or entry devices unless authorised by us. You are responsible for securing your own goods and for arranging suitable insurance cover for their full replacement value unless we have expressly agreed to insure them on your behalf. We do not assess the value of your items and do not act as an insurer unless stated in writing.

You must keep the unit clean, avoid causing damage, and leave the space in the condition in which it was provided, fair wear and tear excepted. Any damage caused by you, your visitors, your contractors, or anyone acting under your authority may be charged to you. You must not store goods in a manner that causes nuisance, contamination, infestation, odour, leakage, obstruction, or risk to people or property. If we reasonably believe your goods are causing damage or danger, we may inspect the unit to the extent allowed by law and by the site rules.

Access to the premises may be subject to security procedures, identification checks, time restrictions, and other operational requirements. We may temporarily suspend access for maintenance, emergency reasons, legal compliance, or security concerns. While we will aim to minimise disruption, we do not guarantee uninterrupted access at all times. You accept that some facilities may have shared corridors, loading areas, or other common parts, and you must use them carefully and respectfully. Any property left outside a unit, in unauthorised areas, or after access hours may be moved, charged for, or treated as abandoned in accordance with applicable law.

5. Prohibited items and waste regulations You must not store anything illegal, dangerous, hazardous, offensive, perishable, stolen, contaminated, or otherwise unsuitable for storage. Without limitation, prohibited items may include explosives, firearms, ammunition, gas cylinders, chemicals, toxic substances, medical waste, asbestos, radioactive materials, wet paint, oil, fuel, live animals, food likely to decay, and any item whose storage would breach law, regulation, insurance conditions, or site safety requirements. We may update the list of prohibited items where needed to reflect changes in law or operational risk.

All waste must be handled in accordance with UK waste regulations and environmental law. You must not leave rubbish, packaging, discarded furniture, broken items, liquids, or unwanted materials in the unit, common areas, or any part of the premises unless expressly permitted. You are responsible for arranging lawful removal and disposal of any waste you generate. If we have to clear waste left by you, we may charge reasonable costs for labour, transport, treatment, disposal, and any associated administrative fees. If waste is hazardous or requires specialist handling, you may also be liable for the full cost of compliance, reporting, or remediation.

Where items present a health, safety, or environmental risk, we may notify the relevant authorities or take steps permitted by law to reduce the risk. You must cooperate with any lawful inspection, quarantine, segregation, or disposal process required by us, an insurer, or a regulator. Any breach of waste obligations may be treated as a serious contract breach and may result in immediate termination of storage, denial of access, and recovery action for losses suffered. These obligations apply equally whether the goods belong to you, your business, or a third party placed in the unit with your consent.

6. Liability, loss, and limitation of responsibility We will exercise reasonable care in providing the storage service, but we are not responsible for loss or damage to your goods unless caused by our proven negligence or wilful misconduct, and only to the extent permitted by law. We are not liable for loss arising from your failure to comply with these terms, from hidden defects in goods stored, from improper packaging, from infestation, or from events outside our reasonable control. In particular, we are not responsible for indirect, consequential, or economic losses such as loss of profit, business interruption, or missed opportunities, except where such exclusion is not allowed by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If we are found liable for damage to your goods, our liability will be limited, where lawful, to the lesser of the actual loss proven and the amount recoverable under any applicable insurance held by us in relation to the incident. You are strongly encouraged to keep your own insurance in place for the full value of your items and to check whether any special or high-value goods require additional cover.

You must notify us promptly if you discover loss, theft, damage, contamination, or any other incident affecting your stored items, and you must provide reasonable evidence and cooperation for any investigation or claim. Failure to do so may reduce or eliminate any recovery available to you where the delay causes prejudice. We may rely on CCTV, access records, key logs, photographs, and inspection notes to investigate disputes and enforce these terms. Any claim must be brought within the period permitted by law and may be rejected if it is false, exaggerated, or unsupported by evidence.

7. General provisions We may amend these terms from time to time for legal, operational, security, or business reasons. Any material change will take effect from the date notified or from the date stated in the updated terms. If you continue to use the service after the change takes effect, you will be deemed to have accepted the revised terms, subject always to your statutory rights. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may transfer our rights and obligations under the agreement to another provider or legal entity where reasonably necessary for business purposes, provided this does not reduce your rights under law. You may not transfer your rights or obligations without our prior written consent. No failure or delay by us in enforcing any provision shall be treated as a waiver of that provision. Any notice given under these terms must be in writing unless the booking process permits electronic notice and we confirm acceptance of that method.

8. Governing law These Terms and Conditions, and any dispute or claim arising out of or in connection with the use of Hanworth Storage, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are a consumer, nothing in this clause affects any rights you may have to bring proceedings in a different jurisdiction where the law so requires. These terms are intended to be interpreted in line with UK legislation, applicable consumer protection rules, and any relevant storage, property, or waste regulations in force at the time.